Alloggiati Web: Guest Registration Guide for Italy

Anyone who gives accommodation in Italy, including private owners letting a flat for a few nights, must report every guest to the State Police through the Alloggiati Web portal. It is a criminal-law obligation, not a formality, and the rules on identifying guests changed again at the end of 2025. This guide was checked in October 2026.

Who has to use Alloggiati Web?

Article 109 of the Consolidated Public Security Act (TULPS) applies to everyone who provides accommodation: hotels and B&Bs, but also short-term rentals of up to 30 days and private landlords without a VAT number. One night is enough to trigger it. You may only host people who show a valid identity document.

The deadlines

• Within 24 hours of arrival for stays longer than one day.
• Within 6 hours of arrival for stays of one day or less.

How to get your credentials

Credentials are issued by the Questura (provincial police headquarters) responsible for the property. You submit the request form with a copy of your identity document and the details of the accommodation; each Questura publishes its own procedure on its website. Once enabled, you log in at alloggiatiweb.poliziadistato.it.

What you send

For each guest you send a record ("schedina") with personal data, nationality, dates and the identity document. For families and groups, the head of the family or group is reported with full document details, while the other members are reported with their personal data. You can type each record by hand, or upload a file in the fixed-width format the portal specifies, which is much faster when you have several guests. After sending, download and keep the receipt the portal generates.

Identifying guests after the Council of State ruling

In November 2024 the Interior Ministry required guests to be identified in person, which effectively banned key boxes. The regional administrative court of Lazio annulled that circular in May 2025, but on 21 November 2025 the Council of State (ruling no. 9101/2025) overturned the annulment. The current position is:

• the guest's identity must be checked in real time against the document, at arrival;
• doing it in person is compliant, and so is a live video call that lets you compare the guest's face with the document;
• a self check-in where the guest simply collects the keys, with no real-time check, is not compliant.

Collecting documents online before arrival is still useful: you receive the data in advance and the report takes minutes. It does not replace the real-time check.

Penalties

Failing to report guests, or reporting them late, is punished under Article 17 of the TULPS with arrest of up to three months or a fine of up to €206. Because it is a criminal offence, it is worth treating every deadline seriously.

Other obligations that are often confused with it

• CIN: since 1 January 2025 every short-term rental must have a national identification code (Codice Identificativo Nazionale) and show it in its listings.
• Tourist tax: a separate municipal obligation. Airbnb has collected it in many Italian municipalities since 15 February 2024. See Who collects the tourist tax.
• Regional statistics: many regions also require tourism movement data, through a different system.

How EasyRentFlow helps

• Guests send their data and photos of their documents from their phone before arrival, through a secure link.
• You review and approve each document, and the guest is emailed the outcome.

• Alloggiati Web add-on (Italy): generates the fixed-width file for the portal straight from the guest registry, with ISTAT municipality codes and document types already mapped. You upload it in one go instead of typing every record.

Combine it with a real-time video check at arrival and the paperwork is done in minutes. See the guest registry features.

This guide is general information, not legal advice. Check your Questura for the procedure that applies to you.